Before You Begin

Do you have questions about ordering process or logistics? We have compiled a comprehensive list of answers to help streamline your experience. If you require further assistance, our team is ready to help.

1. How do I place an order?

Once you approve our quotation, please return all pages of the signed offer along with your company details (including a valid EU VAT number for billing). We will then issue a Pro-forma Invoice.

Deposit: A 50% deposit is required to launch production.
Balance: The remaining 50% must be settled one week prior to the scheduled loading date.
Custom Agreements: We remain flexible and can discuss tailored payment schedules for long-term partnerships.

2. What payment methods do you accept?

We accept payments via Bank Transfer (Wire Transfer). We recommend utilizing the SEPA (Single Euro Payments Area) system for faster and more regulated transactions within Europe.

3. What are the unloading requirements?

While we strive to arrange delivery services that include unloading at your destination, this option is not always available by default. We strongly recommend that you specify your unloading requirements during the quoting stage. Please note that specialized delivery with unloading assistance may be subject to an additional service fee. If not requested in advance, unloading remains the client's responsibility.

4. What is the protocol for damaged or broken items?

While we take extreme care in packaging, accidents can occur. If you notice damage during delivery:

Document immediately: Take clear photos of the damage while the goods are still on the truck.
CMR Waybill: Note all damages clearly on the CMR document and take a photo of it.
Vehicle ID: Capture a photo of the truck’s registration plate.
48-Hour Rule: If hidden damage is found after unloading, notify us with photos/videos within 48 hours. This documentation is essential for us to process your claim rapidly.

5. What is the estimated lead time for a quote?

Standard quotes are usually delivered within 24–48 hours. For complex architectural projects or requests requiring detailed freight calculations, the process may take up to 5–7 business days.

6. Can I visit your facility or meet a representative?

Our main office is located in Łomża, Poland. While we do not maintain international showrooms, we may, in exceptional cases, request our existing clients to show you their completed projects featuring our windows. Please note that this is not a standard service, as it depends entirely on the availability of clients in your area and their personal schedules.

If you wish to visit our office and meet us in person, we would be delighted to welcome you. However, we would like to emphasize that our Łomża location is an administrative office only. The manufacturing facilities of our production partners are situated in various other cities across Poland.

7. Are samples available?

Yes, you can order samples together with your main window order. Please note that based on our experience, we have stopped sending corner samples via standard post or courier services because they often arrive damaged. Including them in your main secured shipment is the best way to ensure they reach you in perfect condition.

8. Is there a minimum order quantity?

No, you may order as little as one window. However, please be aware that the unit transport cost is significantly higher for single items compared to full-load or bulk shipments.

9. How is VAT (Value Added Tax) handled?

All quoted prices are Net prices.

EU Companies: If you have a valid intra-community VAT number and are located outside of Poland, a 0% VAT rate applies.
Others: If you do not meet these criteria, a 23% Polish VAT will be added to the invoice.